Terms and Conditions


These terms and conditions (“Terms”) apply to your use of [www.buytronics.ae] (the “Website”) which is owned and operated by Buytronics Star Electronics Trading LLC (“Buytronics”). These terms apply whether you are accessing this Website through a computer system, via a mobile device, or by using any app that is provided by Buytronics.

These Terms set out the relationship between Buytronics and you and the terms on which Buytronics provides the Website, the terms on which products (“Products”) are sold via the Website, and general terms applicable to your use of the Website and purchase of Products. You may not use this Website and you may not proceed to purchase a Product on this Website if you do not agree to these Terms.

These Terms are effective from 01 January 2018. Buytronics may change these Terms at any time by posting an updated version of the Terms on this Website. Buytronics encourages you to check this Website regularly for any amendments to the Terms and to read the Terms each time you purchase a Product on this Website. Your continued use of this Website will constitute your express consent to these Terms.

Nothing in these Terms affects your statutory rights either as a consumer or otherwise.

Your Profile

You will need to register with Buytronics to purchase Products using the Website. You may register an account with this Website or purchase Products only if your membership has not previously been withdrawn or suspended by Buytronics.

You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password are kept confidential and secure. Please inform Buytronics immediately if you have any reason to believe that your username and/or password has become known to anyone else or are being or are likely to be used in an unauthorized manner.

By entering the information, you warrant that the details you provide to Buytronics are correct and complete and you agree that you will inform Buytronics immediately of any changes to those details (e.g., change of email or postal address). You can access and update your details using the “My Account” area of the Website.

You will not be charged by Buytronics for registering an account, browsing through, or posting content. You will, however, be responsible for paying the price of the products you purchase (including any tax on the purchase price and any import/export duties) and delivery costs.

Buytronics reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at Buytronics’s discretion. If Buytronics cancels an order, there will be no charges towards your account.


Buytronics is not the manufacturer of the Products and services sold via the Website. Buytronics will do its best to ensure that information provided on the Website is accurate but it does not warrant that it is accurate, complete, reliable, current, or error-free. You should not rely solely on the information presented on the Website and you should read labels, warnings, and directions provided with the product or service. Please let Buytronics know of any errors that you find.

Buytronics has made every effort to display the colors, specifications, and dimensions of Products on the Website as accurately as possible. The colors you see will depend on the resolution of your monitor; Buytronics cannot guarantee that your monitor’s display of any color will reflect accurately the color of the Product delivered. Buytronics may from time to time vary the dimensions, specifications, and quantities of Products displayed on the Website without prior notice.

Orders and Payment

When you place an order for Products, Buytronics collects certain personal and transactional information (e.g., name, address, email address). For details on how Buytronics uses this information, please read Buytronics’s Privacy Policy.

You may pay for the products which you order online by supplying your credit/debit card details on the secure online order form OR by paying cash on delivery. Alternatively, you could use your loyalty points for your purchase. Buytronics regrets that it cannot accept cheques, paper gift vouchers, or similar modes of payment on the website.

When you place your order, Buytronics’s system automatically asks your card issuer for authorization for the transaction amount. If Buytronics gets a valid authorization, your card issuer will hold this value expecting a charge from Buytronics. Receipt of your credit card details and debit of payments does not constitute Buytronics’s acceptance of your order.

Some products are on pre-order. To pre-order these products, simply add to bag and proceed with checkout. The release date is the scheduled date on which the product is available in our stores in the UAE. This date is provided by our suppliers and is subject to change without notice. Once you place the pre-order, your card will be charged, and your product will be reserved as soon as we receive the stock on or after the release date. You will receive an order confirmation by email right after you finish your transaction. As soon as your product is in your chosen collection store, you will receive a notification by email or SMS.

Buytronics accepts orders for Products subject to availability. If for any reason the Products you ordered are no longer available, Buytronics will contact you using the contact details you supplied when placing your order and either:
– offer you an alternative Product of equivalent quality and price if this is possible; or
– cancel the Product from your order and give you a full refund in respect of that Product.

If Buytronics is unable to contact you or does not receive a response from you, Buytronics will process any remaining Products on your order and refund you for the Products Buytronics was unable to supply.

Products are invoiced in AED at the price prevailing at the time you place your order. Although Buytronics tries to ensure that all prices on the Website are accurate, errors may occur. If Buytronics discovers an error in the price of Products you have ordered, Buytronics will contact you as soon as possible. You will have the option of either confirming your order at the correct price or canceling it. If Buytronics is unable to contact you, Buytronics will treat your order in respect of the incorrectly priced Product as canceled.

If you order products, you agree to pay the full amount payable for such Products as indicated during the order process along with any shipping costs or other charges applicable to that order. If the issuer of your credit or debit card refuses to authorize payment, Buytronics will cancel your order and contact you for an alternative method of payment. Buytronics cannot be held responsible if this results in a delay in dispatching your order.

It is your responsibility to keep track of the status of your order.

Please note that Buytronics cannot guarantee the security of data that you send to Buytronics by email. Accordingly, please do not send Buytronics payment information using email.

Unless Buytronics acts either fraudulently or negligently, Buytronics will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide to Buytronics when placing an order.

Buytronics holds the right to cancel any order fully or partially in case the order contains more than 2 pieces of the same item.

If you are under 18, you acknowledge and warrant that you have permission from your parent or guardian to use this Website and purchase any Products.

Buytronics reserves the right to limit selected promotional orders to a maximum of 2 units per order.

Cancellations, Exchanges, and Refunds

If you wish to cancel your order, please contact Buytronics’s customer services. As Buytronics tries to process orders immediately, it may not always be possible to prevent an order from being dispatched.

Any electronic or mobile product deemed defective must be inspected by an authorized service center appointed by Buytronics in order to validate its condition before an exchange/refund is given.

If you are not satisfied with the quality of the Product you have purchased, please contact our customer service team and they will be delighted to assist you in replacing the product.

If you receive an incorrect product, please notify our customer services team and they will immediately send you the correct product. You also have the option to visit any of our stores to return the incorrect product or contact us on WhatsApp or live chat.

Please note that once Buytronics has dispatched products to you, you will not be able to cancel the provision of any additional services carried out by Buytronics at your request (e.g., gift wrapping). As soon as Buytronics receives notice of your cancellation of a product, Buytronics will refund the relevant part of the purchase price for that product.

Where Buytronics agrees that the products can be returned, and in case you paid for your products with a credit card, the value of the Products will be applied to the same credit card; if you paid for your products with cash on delivery, you will need to visit a Buytronics store to have your refund processed.

Buytronics reserves the right to refuse to provide a refund for any products in circumstances where it is clear that the goods have been used (such as without limitation having their packaging tampered with or no longer being in original packaging) or where such a refund would be prohibited by law or regulation in any country that could be held to have jurisdiction over that refund.

All pre-order transactions done online or in-store are not eligible for exchange or refund.


Deliveries are made between Monday and Saturday and will be undertaken by a third party appointed by Buytronics for and on behalf of Buytronics. Buytronics makes every effort to dispatch Products on time. If Buytronics is unable to deliver the Products within the specified period, Buytronics will inform you and advise you of the expected delivery date. Buytronics will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

If you refuse a delivery for reasons other than damaged goods or an incorrect order, you will be required to cover the cost of returning the goods to Buytronics. Any charge for return delivery will be deducted from any refund made to you.

Please check your order as soon as it is delivered. Any discrepancy or damage in transit should be reported to customer services within 24 hours.


All Products come with a manufacturer’s warranty. If a Product develops a fault during the warranty period due to a manufacturing defect, please contact Buytronics’s customer service team.


Nothing in these Terms shall exclude or limit Buytronics’s liability for fraud or for death or personal injury resulting from Buytronics’s negligence or that of its employees, agents, or subcontractors.

To the extent permitted by law, Buytronics excludes all conditions, warranties, representations, or other terms that may apply to the Website or any content on it, whether express or implied.

Buytronics will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
– use of, or inability to use, the Website;
– use of or reliance on any content displayed on the Website;
– any loss of profits, sales, business, or revenue;
– loss or corruption of data, information or software;
– loss of business opportunity;
– loss of anticipated savings;
– loss of goodwill; or
– any indirect or consequential loss or damage.


If any part of these Terms is found to be unenforceable, all other parts of these Terms will remain unaffected and enforceable. No waiver by Buytronics of any breach by you of these Terms will be considered as a waiver of any subsequent breach of the same or any other provision.

These Terms are governed by the laws of the United Arab Emirates and you agree to submit to the exclusive jurisdiction of the Dubai courts in relation to any dispute arising out of or relating to these Terms and your use of the Website.

For any queries, please contact Buytronics’s customer services team.